Landlords’ repair obligations have not changed. Tenants have a right to a decent, warm and safe place to live – and it is in the best interests of both tenants and landlords to ensure that properties are kept in good repair and free from hazards.
However, in these unprecedented times the Government is encouraging tenants and landlords to take a pragmatic, common-sense approach to non-urgent issues.
For urgent issues, landlords and trades people can carry out repairs and maintenance, provided that the landlord/tradesperson is well and has no symptoms. They should follow Government guidance on Coronavirus, including maintaining a two-metre distance from any household occupants and washing their hands regularly.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or other emergency repairs.
Landlords should continue to keep a record of any notifications from tenants about repair issues and what has been agreed with tenants, including any efforts that have been made to address the issues.