Tenant news
Where to get help this Christmas
Tenant news
December 4, 2020 | Alison Eastwood
Please see the details of when Bond Board services will be open/closed over the Christmas period below, along with details of other services that can help you.
| Bond Board service | Closed from | Open from | How to get support |
| Rochdale support services | 21st December 20 | 4th January 21 | See alternative services below |
| Bolton and Rochdale Bond Guarantee services | 22nd December 20 | 4th January 21 | See alternative services below |
| Housing Advice Service | 21st December 20 | 4th January 21 | See alternative services below |
| Housing First | Open | Open | The service will remain open with reduced staff numbers. During a bank holiday, please call the Housing First helpline on 0161 4843227
|
| Letting Out/Fair Housing Futures | 24th December 20 | 4th January 21 | All existing tenants have emergency contact details to report repairs to the team over the festive period. |
Other services THAT can help you
If you are homeless or worried about becoming homeless
Bolton Housing Options Team
Tel: 01204 335900.
Out of hours/bank holidays: email: emergencyduty.team@bolton.gov.uk Tel: :01204 337777
Rochdale Boroughwide Housing Homeless Team
Tel: 0300 303 8548 or email: housing.homelessness@rbh.org.uk
Out of hours/bank holidays:0300 303 8875
Bury Council Homeless Team
Tel: 0161 253 5537
Out of hours: 0161 253 6606
Oldham Council Homeless Team
Phone – 0161 770 4605
Wigan Council Homeless Team
Complete the online form HERE
Out of hours: 01942 828777
If you need Housing Advice
Shelter’s Housing Advice Helpline
Tel:0808 800 4444 open throughout Christmas, including Christmas Day, Boxing Day and New Year’s Day.
If you have a benefit enquiry
There are changes to Job Centre Plus opening hours over Christmas and New Year. Claims to Universal Credit can continue to be made online by going to gov.uk
| Date | Opening times |
| Thursday 24 December | Offices are closed. Phone lines are open for missing or urgent payments only |
| Friday 25 December | Offices and phone lines are closed |
| Monday 28 December | Offices and phone lines are closed |
| Tuesday 29 December | Offices and phone lines are open as usual |
| Wednesday 30 December | Offices and phone lines are open as usual |
| Thursday 31 December | Offices and phone lines are open as usual |
| Friday 1 January | Offices and phone lines are closed |
Telephone for urgent Universal Credit Queries: 0800 328 5644
Other urgent benefit enquiries 0800 169 0310
If you need food
Rochdale Foodbank
Open Thursday 24th December 11am-12noon
Closed Friday 25th December till Monday 28th December
Open Tuesday 29th December till Thursday 31st December 11am-12noon
Closed Friday 1st January till Monday 4th January (open onwards from the 4th Jan) 11am-12noon
Rochdale Soup Kitchen
Open Monday 21st and Wednesday 23rd 12:30pm-14:00pm
Closed Friday 25th December
Open Monday 28th December, Wednesday 30th December and Friday 1st January 2021 12:30pm-14:00pm
Aspire to Inspire – providing hot food, sandwiches and food parcels over the Christmas period, contact Kalsoom on – 07786273841
Army of Kindness
Open every Tuesday at Eden House 5pm-6:30pm
Open Christmas Day 1pm-3pm Eden House there will be a hot meal provided (rice & chicken curry OR rice & DAAL (Lentil) veg). Collection Only & masks must be worn
Venue: Eden House, 0L16 1AG Old Magistrates Building next to the Rochdale Police Station Ring or Text 07788314696
Planet Mercy – Food parcel support over the Christmas period
Contact:
Oldham/Middleton: Arshad 07877475664
Rochdale/Heywood/Manchester: Muj 07749679013
www.planetmercy.org
Bolton
There is a single point of access for all who are in need. All enquiries are made by ringing a central Bolton Council telephone number: 01204 337221. Those making enquiries are asked a number of questions in order to ensure that the most appropriate help and support can be provided. Amongst other support services, this may include door step food parcel deliveries. Subject to eligibility, households may be offered help with an emergency gas and/or electricity top up (if the household has a pre-payment meter). Food parcels are delivered daily by volunteers from the Food Hub out to all those that need them.
Telephone lines are open Christmas eve 8am-4pm,
9am – 5pm on 29th and 30th December
New Year’s Eve 8am-4pm
services reopen on the 4th January 8.30am – 5.30pm
Alternatively, you can do applications online via their website: Coronavirus – Bolton Council
Bolton Nice – emergency food provision contact – 07900535403 – open 365 days 10am – 4pm.
Bury
| DAY | TIME | PROVIDER | PLACE | |
| 20th Sun | 12:30 – 14:00 | Seventh Day Adventists | 32 Parkhills Road, Bury | |
| 21st Mon | 10:00 – 13:00 | Red Door | St Joseph’s Presbytery, Peter Street, Bury | |
| 17:30 | Prestwich Soup Kitchen | Prestwich Methodist Church, Bury New Road | ||
| 22nd Tue | 10:00 – 12:00 | ItsTime4Change | Manna House, Irwell Street, Bury | |
| 23rd Wed | 10:00 – 12:00 | ItsTime4Change | Manna House, Irwell Street, Bury | |
| 24th Thu | 11:30 – 13:00 | Bury Christian Fellowship | Manna House, Irwell Street, Bury | |
| 17:30 | Prestwich Soup Kitchen | Prestwich Tram Stop | ||
| 25th Fri | 13:00 – 15:00 | Caritas and C of E | Bury Parish Church Hall – order 0785 306074 | |
| 26th Sat | 16:00 – 17:30 | Bury Christian Fellowship | Manna House, Irwell Street, Bury | |
| 27th Sun | 12:30 – 14:00 | Seventh Day Adventists | 32 Parkhills Road, Bury | |
| 28th Mon | 10:00 – 13:00 | Red Door | St Joseph’s Presbytery, Peter Street, Bury | |
| 17:30 | Prestwich Soup Kitchen | Prestwich Methodist Church, Bury New Road | ||
| 29th Tue | 10:00 – 12:00 | ItsTime4Change | Manna House, Irwell Street, Bury | |
| 30th Wed | 10:00 – 12:00 | ItsTime4Change | Manna House, Irwell Street, Bury | |
| 31st Thu | 11:30 – 13:00 | Bury Christian Fellowship | Manna House, Irwell Street, Bury | |
| 17:30 | Prestwich Soup Kitchen | Prestwich Tram Stop | ||
| 1st Jan | 11:00 – 12:30 | Bury Christian Fellowship | Manna House, Irwell Street, Bury | |
| 2nd Sat | 16:00 – 17:30 | Bury Christian Fellowship | Manna House, Irwell Street, Bury | |
| Seventh Day Adventists | 07775 591731 |
| Time4Change | 07788 814933 |
| Red Door | 0161 272 0771 |
| Bury Christian Fellowship | 0161 222 0506 |
Other services open over Christmas
Petrus Hub Rochdale:
The Hub is closed on bank holidays Friday 25th December, Monday 28th December and Friday 1st December. Our Hub is open from 9am to 4pm Monday to Friday for staff to provide support to service users over the phone and by appointment.
Appointments for face-to-face support are available between 10am to 3pm Monday to Friday, but until 1pm on Wednesdays.
Please call us on 01706 526289 to speak with a member of our team, to book an appointment for face-to-face support or to arrange using our facilities.
If you cannot contact us by phone, you can also arrange appointments during our takeaway breakfast service at the Hub – Monday to Friday between 9am and 10am.
You can find us at: 73 Great George Street, Rochdale, OL16 1QG
Samaritans help line – Free Phone 116123
An online mental wellbeing community for young people and young adults up to the age of 25. If you ever feel you don’t know who to talk to over the festive season, Kooth is open on Christmas Eve, Christmas Day and Boxing Day with our team of counsellors available for you to talk to. Sometimes it can help just to know you’re not alone in what you’re feeling!
Open
Monday to Friday 12noon to 10pm
Saturday and Sunday 6pm to 10pm
